Frequently Asked Questions

HEP stands for home exercise program, and it’s a vital part of any treatment plan. It’s one of the most important aspects of physical therapy. If you started anything new in life: a workout, a new job, a new hobby, etc, you would benefit immensely from doing it every day as opposed to a couple times per week. It will usually take 10-15 minutes of your time at home to engage in a few stretches/exercises that will compliment the progress you make in our office. Don’t worry, they generally require little to no equipment, and equipment will be provided to you if you need it (such as an exercise band).

Yes, we regularly communicate with your doctor. This includes initial evaluations and occasional progress notes. This is to:

1. Ensure that the treatment you receive is consistent with what your doctor is recommending.
2. Maintain a continuity of care between the professionals who are helping you.

Our therapists are fully licensed physical therapists. If you are wondering about the specific staff in your clinic, please visit the location page for your area and read the bios. We also employ several physical therapist assistants (PTA’s), at our locations. These professionals are also licensed and highly qualified to assist you in your treatment.

You should wear loose clothes that make it easy to move. We also recommend sneakers. Workout clothes will work, but any comfortable clothing will work fine. Plan on giving your therapist access to your area of concern. The less your clothes restrict your movement and the more comfortable you are, the better. Shorts, yoga pants, or athletic/loose fitting pants and a tee shirt are all good options.

Our team of Patient Financial Clearance Specialists will help guide you through the process of determining your insurance benefits and your financial responsibility by going to the maximum effort to specialize your billing experience.

If we are asking you to do something that is hurting too much, let us know! Physical therapy should not be severely painful. It is not common to be so sore that patients are in pain or it affects their daily life. If this ever happens during or after an appointment, let us know and we will adapt your program.

We recommend budgeting 40-60 minutes for a typical therapy session. The only exception to this will be your first visit, which can take about 20 minutes longer due to the physical therapy evaluation your therapist will provide. We also recommend showing up about 10-15 minutes early to your first visit. This way, you can complete the paperwork before your visit time and streamline the process.

Physical and occupation therapy treatment length is based upon the need and individual progress of the patient guided by the physicians' recommendations.

Yes. Physical therapy works based on the science of how the body rebuilds and heals. The biggest killer of progress is inconsistency. We recommend adhering to your prescribed sessions agreed upon in your PT Eval to achieve desired results.

To begin our therapists, conduct a thorough review of your medical history and an evaluation of your condition. They will then have tests to measure your strength, balance, and functional ability relating to your diagnosis. They may provide various manual therapy techniques to address issues found during the evaluation and design a program to start you on the path to wellness. At the end of your first visit, you will be asked to schedule follow-up appointments based on your needs and availability. Most initial evaluations last about one hour, though your session length is dependent upon the nature of your treatment.